1)If your order is en route, has been shipped or delivered, we will not be able to cancel it. Natural Flowers are perishable and the arrangement has been made specially to fulfill your order.
2)If you are not completely satisfied with our products and services please contact us within 24 hours of delivery and we will make another delivery or will issue you a full refund. Do not open the package. Flower Shop will pick up the original arrangement that has problems.
3)Please remember that natural flowers are perishable and durability is subject to some conditions, such as daily water change, ventilation and protection against direct sun light exposure.